Returns and exchanges

Not happy with your order, or does it not quite fit after all? Below you can read how to exchange or return it.

Returns

You can return your order within 14 days of receipt. The product must then be unworn and undamaged, in its original packaging, and free of any printing.

Send an email to info@highvisibility.nl with your name and order number. We'll get in touch with you and register your order with GLS. You'll receive a confirmation of this by email.

Exchanges

Would you like a different size or colour? Register your return in the same way and state in your email which size or colour you'd like instead. We'll then prepare the exchange for you.

Printed clothing

We can't take back clothing with a logo or a name — it has been made especially for you. Not sure about the size? Then order a sample garment without printing first, and only have the full order printed afterwards.

Damaged or incorrect items

Report this within 7 days of receipt via info@highvisibility.nl. State your name and order number and include a photo of the damaged or incorrect item. We'll then arrange a replacement product or a refund.

Complaints

It's frustrating when something goes wrong. Let us know at info@highvisibility.nl and we'll look for a solution together. We usually answer emails within 3 working days.

More questions? Take a look at our page of frequently asked questions.